Laptop bags, laptop cases, skins, briefcases, sleeves and accessories

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Shipping & Returns

Delivery Information:

Most approved (Orders are approved once payment has been received and all shipping and billing information has been verified) orders leave our warehouse within one business day. The time it takes to receive your package varies depending on the delivery method you choose.

This process is usually automatic, but under extenuating circumstances may take up to three business days. Prices for our standard delivery service for most UK postcodes would be calculated on the shopping cart.

Courier Company:

Just4laptops.co.uk use established couriers such as Royal Mail, Citylink, UPS and Business Post to deliver your goods.
 
We have excellent relationships with all our couriers as we ship thousands of orders each year. All orders can be tracked online. 

Sometimes your order will be despatched in more than one delivery as we use more than one warehouse so if you only receive part of your order, there is no need to ring us - instead, please use our online order tracking to find out when the rest of the shipment is due to be delivered. 
 
Delivery to a different address:
 
We offer a service which many of our competitors cannot provide – we can deliver to an address that is different from your billing address.  This must be to a work premises and not to a residential address. We do reserve the right to only deliver to your billing address if we decide the fraud risk is too high.

Next Day Delivery:

Our cut off for next working day delivery is 4pm for all online orders. Next day delivery is available subject to stock availability, cleared funds and customer address verification.

UK Delivery Details:

We do not deliver on Sundays or Bank Holidays and "working day" excludes weekends. All orders for addresses in England, Wales and Southern Scotland can be delivered next working day.

Worldwide Delivery Details:

We currently do not deliver to addresses outside the UK.

Distance Selling Regulations:

If you have changed your mind about your purchase and you are a consumer customer (not applicable to business customers) and the goods have not been in your possession for more than 7 days, then you are entitled to return the goods to us for a full refund. However some specific conditions do apply.

Unwanted Items:

Unwanted items may be returned to just4laptops.co.uk up to 7 days after the receipt of goods. However, it is a pre-condition of our acceptance of such items that they are returned in a re-saleable condition. i.e. Goods must be unopened, unused and contain all accessories, manuals, drivers, cables etc supplied with the goods. Just4laptops.co.uk reserves the right to apply a re-stocking fee.

It is your responsibility to make sure the goods reach us in the condition stated above. We recommend that you use a reliable carrier or registered mail and make sure that the goods are sufficiently insured. We cannot accept liability for goods damaged in transit.

In order to return unwanted items you should: 

Complete the online RMA form. (click here)

Providing the above conditions are met we will then issue an RMA number. Only then may you return the goods to us. Please make sure that the RMA number is visible on the outside of the packaging.

Once we have examined the goods and are happy with the condition of them we will issue you with a refund, minus any delivery charges.
Please note items that are sent to us without a valid RMA number will not be accepted.

Faulty Items:

Whilst we hope that our products will not prove faulty, occasionally faults will arise. It is our aim to deal with them in as swift a way as possible. Our "Dead on Arrival" or "DOA" period is 14 days from date of receipt. We also offer a straight swap or refund should the product fail within 28 days.

Should you receive a faulty item then, in the first instance, you should contact us at website@just4laptops.co.uk explaining the nature of the problem and quoting all relevant details. We will then confirm by return how the problem will be addressed. It may well be that the problem will be dealt with by one of our manufacturers direct; should this be the case we will advise you of the contact details ( If you still want us to handle the warranty, you will be required to send the item back at your cost ).

If your faulty product needs to come back to us then the returns procedure is as follows:

Upon receipt from us of an RMA (Return of Material Authorisation) number please make sure that the product is packed complete and securely to avoid transit damage. Please also make sure that the RMA number is visible on the outside of the packaging. We reserve the right to make a small handling charge should the product be found to be in full working order once we receive it back.

Transit Damaged / Incorrect Goods:

We hope that you will never receive transit damaged or incorrect goods from us but as we use many forwarders, mistakes may occasionally happen.

Should you believe you have been sent the wrong items or indeed if you receive items in a damaged state then contact us no later than 7 days after receipt of goods by email at website@just4laptops.co.uk quoting as much relevant information as possible.

We will then endeavour to rectify the problem as quickly as possible. Should we need to pick the goods up from you then the procedure is as above i.e. the same as if the products were faulty and had to be collected by us, however there would be no possible handling charge.
Please note items that are sent to us without a valid RMA number will not be accepted.

For products found to be faulty within 7 days of delivery please complete our Returns Form.

Returning Software:

Unwanted software cannot be returned to just4laptops.co.uk for a refund unless it is unopened and in its original packaging. We have to follow this policy because the return of opened software could lead to a possible breach of the Copyright, Designs and Patent Act (CDPA) 1988. If you have purchased software and the media is physically faulty, then at the request of the manufacturers, we suggest that you contact the manufacturers/publishers. Please use the contact information within your user manual to arrange this.

If you return faulty software to us, this will cause a delay in resolving the problem. By returning the faulty software to the manufacturers/publishers you are not giving up any legal rights you have against us.

Note that opened software is exempt from return under the terms of the Distance Selling Regulations (SI2334/2000).

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